Legal

Terms of Service

Last updated: 2026-06-01 · Placeholder draft pending legal review.

These Terms of Service (“Terms”) govern your use of RAMIN Sales, a software-as-a-service product operated by Betty B.V., trading as RAMIN.World, a company registered in the Netherlands under KvK number 70164444, with registered office at Lebretweg 72, 6861 ZZ Oosterbeek, Netherlands (“RAMIN Sales”, “we”, “us”). By subscribing to or using the service, you (“Customer”) agree to be bound by these Terms.

1. The service

RAMIN Sales is a sales automation platform that provides autonomous agents for prospecting, outreach, and lead engagement across multiple channels including LinkedIn, email, WhatsApp, Instagram, SMS, voice and live chat. The service is delivered as a hosted application accessible via a web browser.

2. Subscription, fees, and renewal

The service is provided on a recurring subscription basis. Subscription fees are stated in euro (EUR) at the time of purchase. Unless stated otherwise, prices are exclusive of value-added tax (BTW), which is added at the applicable rate.

  • Monthly subscriptions renew automatically on the same day each month.
  • Annual subscriptions renew automatically each year.
  • You may cancel renewal at any time via the customer portal or by emailing info@samen.ai. Cancellation takes effect at the end of the current billing period.
  • No partial refunds are issued for unused time on a current billing period, except as set out in our Refund & Cancellation Policy.

3. License to use the service

Subject to your timely payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the service for your own internal business purposes during the subscription term.

4. Acceptable use

You agree not to use the service to:

  • send unlawful, harassing, defamatory, or deceptive communications;
  • violate the terms of service of any third-party channel (including LinkedIn, Meta, or any email provider) connected to the service;
  • process personal data of EU residents without a lawful basis under the GDPR;
  • reverse-engineer, scrape, or copy the service or any underlying technology;
  • resell or sub-license the service without our written permission.

We may suspend or terminate access where we reasonably believe these rules have been broken.

5. Your data and sub-processors

Data you upload (leads, messages, content) remains your property. We process it on your behalf to provide the service. Details of how we process personal data, including the list of sub-processors, are set out in our Privacy Policy.

6. Intellectual property

All right, title, and interest in the service, including the underlying platform, software, documentation, and brand, remain with RAMIN Sales and our licensors. No rights are granted other than the limited license in clause 3.

7. Third-party channels and accounts

The service connects to third-party channels (e.g. LinkedIn, email inboxes, WhatsApp) using your own accounts and credentials, provided by you. We have no control over those third parties, their availability, or their terms. You are responsible for keeping your third-party accounts in good standing.

8. Confidentiality

Each party agrees to keep the other's non-public business and technical information confidential and to use it only as needed to perform under these Terms.

9. Warranty and disclaimer

We will provide the service with reasonable skill and care. To the maximum extent permitted by law, the service is otherwise provided “as is” without warranties of any kind, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will produce any specific commercial result.

10. Limitation of liability

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, or data. Our aggregate liability arising from or related to these Terms or the service shall not exceed the amount paid by you in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under Dutch law.

11. Term and termination

These Terms remain in force for as long as you have an active subscription. Either party may terminate for material breach not cured within thirty (30) days of written notice. On termination, your access ends and we may delete your account data thirty (30) days after the end of the subscription, except where retention is required by law.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least thirty (30) days before they take effect. Continued use of the service after the effective date constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes shall be brought before the competent court in Amsterdam, the Netherlands, unless mandatory consumer protection rules state otherwise.

14. Contact

For any questions about these Terms, contact us at info@samen.ai or by post at the registered address above.

Note for the reviewer: this draft is intended as a starting point for legal review by a qualified Dutch lawyer before public use. Verify the liability cap, governing law, and venue against your insurance and risk profile. Add the BTW (VAT) number once registered.